Based on which product you have purchased, you have up to 30 calendar days to return or exchange an item from the date you purchased it.
| Product | Refund | Exchange | Fees |
| Donations | Non-Refundable | No Exchanges | N/A |
| Museum Admission | Non-Refundable | No Exchanges | N/A |
| Memberships | Non-Refundable | No Exchanges | N/A |
| Café Purchase | Non-Refundable | No-Exchanges | N/A |
| Museum Store Products | 30 Days | 30 Days | N/A |
To be eligible for a return or exchange, your item must meet all the following criteria:
- Unused and in new condition
- Receipt or proof of purchase
- Post marked or returned within allotted timeframe stated above.
REFUNDS
Once we receive your item, we will notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
SHIPPING
If you return your item by mail, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For additional information, please contact us at customerservice@cookmuseum.org.
DAMAGED GOODS
If your shipment is damaged, please contact customerservice@cookmuseum.org for exchange instructions.
